2405 products were found matching your search for Service Level Management in 4 shops:

Information about customer service hits and misses is now more accessible to healthcare consumers. Outstanding healthcare organizations set the bar at a high level for both clinical and service excellence. Customers who are armed with information and aware of their options are choosing providers they believe are ready, willing, and able to provide the superior experience they expect. This book offers a blueprint for successfully competing in today’s competitive healthcare marketplace. It presents the theories, methods, and techniques behind delivering an excellent healthcare experience through strategy, staffing, and systems. Each chapter explores a service principle and provides numerous real-world examples and current research findings. Among the many topics discussed are creating a patient-centered environment; building a culture in which customers are treated like guests; training, motivating, and empowering staff; measuring service quality; managing service waits; and recovering from a service failure. This second edition has been completely updated. Concepts have been expanded to include information on: Significance of aligning strategy, staffing, and systems Evidence-based service management and design principles Customer relationship management Internet-based opportunities for various purposes, including communication, information, marketing, recruitment, feedback, and training Retail clinics, concierge medicine, telemedicine, and other new customer-driven innovations Instructor Resources: Discussion questions and case studies with talking points. To see a sample, click the link in the right-hand navigation bar.

Take your VersaLink C405 printer's protection to the next level with our Additional 1 Year On-Site Extended Service. This comprehensive plan is specifically tailored to enhance the durability and reliability of your VersaLink C405, ensuring that your printing operations run smoothly for longer. Within the critical first 90 days of ownership, this service offers the convenience of on-site support, meaning any issues that may arise with your printer will be addressed right where you work, without the hassle of off-site repairs.Crafted to seamlessly integrate with Xerox Versalink coverage plans, this extended service amplifies the value of your investment, providing you with the assurance that your printer is safeguarded by experts who understand the intricacies of your device. Whether you're a professional managing high-volume print tasks or a small business owner seeking dependable performance, this service is an affordable solution to maintain your printer's optimal functionality.By choosing this Additional 1 Year On-Site Extended Service, you're not just getting a warranty extension; you're gaining access to a reliable safety net for your VersaLink C405 printer. Trust in the expertise that Adorama, a renowned retailer of electronics and professional equipment, brings to the table with this essential service offering. Secure your peace of mind and ensure that your VersaLink C405 continues to be a durable, high-performing asset in your photographic or business endeavors.

Take your VersaLink C400 printer experience to the next level with our Additional 2 Year On-Site Extended Service. This service plan extends your on-site assistance, providing you with a total of 3 years of professional support when combined with any 1-year warranty within the first 90 days of product ownership. This extended service is specifically designed for VersaLink C400 printers, ensuring that your device receives the specialized care it needs. With this plan, you can enjoy peace of mind knowing that your printer is covered by experts who understand its intricacies. Benefit from prompt, on-site responses to your service needs, minimizing downtime and keeping your printing operations running smoothly.

Tailored and sophisticated, Sambre features a hammered textured center panel with a mirror finish and a banded tip. More sophisticated than rustic, Sambre adds a higher level of detail to a design with hand crafted sensibility. Set a table that is sure to turn heads and inspire company with Sambre. Color: Stainless. Material: Stainless Steel.

Complete the industrial vibe you are looking for with the Graystone 60 inch 1 Drawer TV Stand with Shelves. This urban design features one spacious drawer and several multi-level shelves giving your entertainment area a unique dimension. Plenty of space is available to store entertainment essentials and to display home decor. The spacious top can accommodate TVs up to 65 inches wide and thanks to the open back panel; tangled cords will never be an issue again. This sturdy TV stand is available in multiple finishes and built from particleboard; melamine veneer; and sturdy powder-coated metal. Complete your industrial urban home look with additional pieces from the Graystone Collection by Convenience Concepts; each sold separately. Color: Cherry and Black. Material: Particle Board.

If you’re looking for an accurate and reliable level with a slim profile, this level is it. The Type 80AS reinforced aluminum rectangular profile, together with Stabila installation technology, ensures accuracy and a long service life. The vials and the measuring surfaces align perfectly with one another during the production process and are permanently connected, guaranteeing the very best in measuring accuracy over many years. This is a spirit level that delivers performance.

If you’re looking for an accurate and reliable spirit level with exceptionally strong rare-earth magnets, this model is just the ticket. The Type 80ASM-2 reinforced aluminum rectangular profile, together with Stabila installation technology, ensures accuracy and a long service life. The vials and the measuring surfaces align perfectly with one another during the production process and are permanently connected, guaranteeing the very best in measuring accuracy over many years. This is a spirit level that delivers what it promises.

Take your video surveillance to the next level with our advanced 16 to 36 Channel Video Management Software, complete with a USB Dongle Upgrade. This sophisticated software package is designed to provide a comprehensive solution for IP video surveillance, offering a rich array of features and an intuitive, user-friendly interface. Efficiently manage up to 128 64CH simultaneous live monitoring, with the flexibility to accommodate up to 16 / 20 / 36 / 64 cameras or video servers. The software also supports up to 16 / 20 / 36 / 128CH simultaneous recording, and up to 16CH simultaneous search and playback, making it a reliable choice for comprehensive video management. The software comes with a VMS-Client for remote live view, search, and playback, and supports the T-MAP application. The streaming relay function ensures stable real-time streaming to multiple viewers, preventing system overload. Enjoy two-way audio communication and PTZ controller device interface support. The software also supports H.264 and MJPEG video compression, and offers a secondary monitor support. The software is designed for easy installation and supports multiple languages. It also allows for customized event creation using an event handler. For remote VMS viewing, use the included VMS Client Live View Mode. The software supports live monitoring of up to 64/36/16CH, automatic camera IP discovery, and easy display mapping by mouse drag or Auto mapping function. It supports up to 11 types of screen layout modes, and allows you to create and manage screen pages. The software also supports connection to external storage, manual configuration of recording files size & duration, and various recording modes including Continuous, Event-based, and Manual. The T-MAP feature offers map-based monitoring, easy placement of cameras on the map, and various types of actions based on events. The software also supports up to 16 / 20 / 36 / 64 / 128 Channels of simultaneous playback, search by date, time, and events, and easy to use playback control interface. The VMS Client software enables users at remote sites to connect to VMS at a central location and to get video & audio data in real time. The Web Client is a software client to monitor Marshall Cameras as well as playback & search recorded data from a VMS remotely through a local network or using the web. The software also provides real-time video to clients from cameras without overloading the network resources, and allows for the setup of various recording modes. Upgrade your video management system with our 16 to 36 Channel Video Management Software, and experience the difference in efficiency, reliability, and user-friendliness.

For those seeking a reliable and comprehensive solution to their hardware support needs, the 3 Year On-Site 24x7 Same Day Hardware Support Service Care Pack offers a superior level of service. This HP-backed service guarantees high-quality remote assistance and on-site support for your covered hardware, significantly enhancing product uptime and operational efficiency. Designed with flexibility in mind, this service pack offers a range of service-level options, each featuring different response times and coverage windows. This allows you to tailor the service to your unique needs, ensuring you receive the most effective and efficient support possible. With a standout feature of a 4-hour response time, you can rest assured that any hardware issues will be addressed promptly, minimizing downtime and disruption. This service pack also includes the convenience of a downloadable format, making it an accessible and user-friendly solution for all your hardware support needs. Whether you're a professional relying on your equipment for critical tasks, or a home user wanting to ensure the smooth operation of your devices, the 3 Year On-Site 24x7 Same Day Hardware Support Service Care Pack is a durable and affordable choice that delivers peace of mind and optimal performance.

Complete the industrial vibe you are looking for with the Graystone 60 inch 1 Drawer TV Stand with Shelves. This urban design features one spacious drawer and several multi-level shelves giving your entertainment area a unique dimension. Plenty of space is available to store entertainment essentials and to display home decor. The spacious top can accommodate TVs up to 65 inches wide and thanks to the open back panel; tangled cords will never be an issue again. This sturdy TV stand is available in multiple finishes and built from particleboard; melamine veneer; and sturdy powder-coated metal. Complete your industrial urban home look with additional pieces from the Graystone Collection by Convenience Concepts; each sold separately. Color: Gray/Black. Material: Particle Board.

Take your video surveillance capabilities to the next level with Marshall Electronics' advanced 16 to 64 Channel Video Management Software (VMS), now available with a USB Dongle Upgrade for seamless enhancement of your existing system. This sophisticated software package is designed for comprehensive video management and surveillance, offering a user-friendly interface for live monitoring and recording from a multitude of IP cameras and video servers.With the ability to support up to 64 cameras or video servers, this high-quality VMS ensures that you can keep an eye on every angle. Experience simultaneous recording on up to 64 channels and conduct searches and playback on up to 16 channels at once, without compromising on performance. The software includes a VMS-Client for remote live viewing, search, and playback, ensuring that you can monitor your premises from anywhere, at any time.The VMS boasts a streaming relay function that provides stable real-time streaming to multiple viewers, effectively preventing system overload. Additionally, it supports two-way audio communication, PTZ controller device interface, and a variety of screen layout modes for customized viewing experiences. With automatic camera IP discovery and easy display mapping, setting up your surveillance system is more intuitive than ever.Event monitoring and alarm notifications keep you informed of any unusual activity, while the T-MAP application offers map-based monitoring, adding another layer of security and situational awareness. The software's recording capabilities are equally robust, with options for continuous, event-based, and manual recording modes, as well as pre and post-event recording for comprehensive coverage.The VMS Client software extends the functionality to remote users, allowing for up to 16 channels of simultaneous remote live monitoring and playback from the VMS recording data. With support for megapixel cameras and multiple languages, the VMS Client ensures that your surveillance system is accessible and effective for all users.For those who need to access their surveillance system via the web, the Web Client software provides the ability to monitor and playback recorded data remotely through a local network or the internet, maintaining real-time video and audio data access.Upgrade your video surveillance system with Marshall Electronics' 16 to 64 Channel Video Management Software and USB Dongle Upgrade, and benefit from a versatile, adaptable solution that enhances your security infrastructure with minimal effort.

VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture – and even the nature of the individual project or service you are working on.Rather than focusing on one prescriptive way of working, VeriSM helps organizations to respond to their consumers and deliver value with integrated service management practices.Service management plays a leading role in digital transformation. Digital transformation looks outward; with a hyper-focus on the consumer experience. Service management can help shift the mindset from ’inside-out’ to ’outside-in’ by developing effective, transparent principles that help deliver services that are valuable to the customer. All organizational capabilities must understand:  How does the organization enable and deliver value? What are the supply chains within an organization that support value delivery? How do the individual capabilities contribute to or support these supply chains to deliver value?

The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies. The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How might an IT organization effect this transformation? Finally, there is a book that shows you how! This is not a theoretical treatise but a practical guide that shows you the activities and steps to show results quickly. Learn how to define and build a comprehensive IT service management solution that incorporates process, technology, organization, and governance activities. Discover practical tips and step-by-step approaches for defining your IT Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements, and building your transformation program. Organizations that have already undertaken a transformation to IT service management are finding game-changing results positively received by both business executives and customers of their IT services. Using this book, start your transformation today!

Book is in Used-VeryGood condition. Pages and cover are clean and intact. Used items may not include supplementary materials such as CDs or access codes. May show signs of minor shelf wear and contain very limited notes and highlighting. 2.09

The public sector currently employs around 40 percent of all union members in the United States. Pressures for cost-effective and quality government services have placed new demands on the labor-management relationship. A fluctuating set of expectations about the appropriate responsibilities of government and a shifting political culture are severely testing the ability of the public sector to meet demands for increased accountability and expanded services.Especially in an age of knowledge workers, the traditional division between labor and management regarding leadership and work may no longer be viable. Going Public examines the forces affecting labor and management and the prospects for adopting service-oriented cooperative relationships as a key strategy for meeting the expanded demands on the public sector.Contributors: Robert R. Albright, Rensselaer Polytechnic Institute; Lorenzo Bordogna, University of Milan; Jonathan Brock, University of Washington; John F. Burton Jr., Rutgers University; Adrienne E. Eaton, Rutgers University; Stephen Goldsmith, Harvard University; Jeffrey H. Keefe, Rutgers University; Charles Kerchner, Claremont Graduate School; David B. Lipsky, Cornell University; Martin H. Malin, Chicago-Kent College of Law; Marick F. Masters, University of Pittsburgh; Sonia Ospina, New York University; Terry Thomason, University of Rhode Island; Robert M. Tobias, American University; Paula B. Voos, Rutgers University; Allon Yaroni, New York University

Acceptable/Fair condition. Book is worn, but the pages are complete, and the text is legible. Has wear to binding and pages, may be ex-library. 1.37

***INTERNATIONAL EDITION*** Read carefully before purchase: This book is the international edition in mint condition with the different ISBN and book cover design, the major content is printed in full English as same as the original North American edition. The book printed in black and white, generally send in twenty-four hours after the order confirmed. All shipments contain tracking numbers. Great professional textbook selling experience and expedite shipping service. Audience: General/trade.

Are you interested in learning how to implement successful self-service and knowledge management in your service organization? Basic knowledge and understanding is the first step towards any change that is intended to provide new advantages and increased benefits. Customers must come first and customer success and loyalty is still our primary goal. However, everything else has changed due to the shift in technology and new behaviors. Service organizations that miss the opportunity to change reduce the value they create and will undoubtedly fail. The reader will obtain an in-depth understanding in these areas, as well as receiving concrete tips and recommendations on how to introduce working methods that utilize the opportunities new technology and behaviors provide. Self-service and knowledge methodology such as KCS (Knowledge Centered Service) are creating new possibilities to generate real customer value and long-term success for service and support organizations and, on a higher level, for the whole organization. In this book, we will deal with the key aspects of "What´s in it for me?", not only for customers and management, but also for the service organization. This self-service-oriented way of working represents important new opportunities for everyone, including the service desk. There are a lot of known pitfalls when implementing self-service and knowledge but with this book the reader gets a tool to understand and start introducing working methods that utilize great opportunities and self-service and knowledge success . It includes current methods for delivering outstanding customer service and capturing and creating knowledge in the speed of speech . With over 20 years' experience of implementing self-service globally, the authors are some of the most experienced in the field of self-service and knowledge. Take part in their story and let you and your organization's success start today.

The public sector currently employs around 40 percent of all union members in the United States. Pressures for cost-effective and quality government services have placed new demands on the labor-management relationship. A fluctuating set of expectations about the appropriate responsibilities of government and a shifting political culture are severely testing the ability of the public sector to meet demands for increased accountability and expanded services.Especially in an age of knowledge workers, the traditional division between labor and management regarding leadership and work may no longer be viable. Going Public examines the forces affecting labor and management and the prospects for adopting service-oriented cooperative relationships as a key strategy for meeting the expanded demands on the public sector.Contributors: Robert R. Albright, Rensselaer Polytechnic Institute; Lorenzo Bordogna, University of Milan; Jonathan Brock, University of Washington; John F. Burton Jr., Rutgers University; Adrienne E. Eaton, Rutgers University; Stephen Goldsmith, Harvard University; Jeffrey H. Keefe, Rutgers University; Charles Kerchner, Claremont Graduate School; David B. Lipsky, Cornell University; Martin H. Malin, Chicago-Kent College of Law; Marick F. Masters, University of Pittsburgh; Sonia Ospina, New York University; Terry Thomason, University of Rhode Island; Robert M. Tobias, American University; Paula B. Voos, Rutgers University; Allon Yaroni, New York University

Up until now, no one has attempted to lay out the entire blueprint for architecting a complete IT service management supporting infrastructure-until this book. What are the supporting toolsets and technologies that need to support an IT service management infrastructure? What databases need to be put into place? What are all the IT service management roles and responsibilities to effectively operate this infrastructure? What kinds of IT support services does almost any IT organization deliver? Get it all here. This book lists the CI types, toolset descriptions, detailed roles and activities, and much more. Get a firm handle on the data, functions, services, processes, organization, and technologies all needed to effectively build and operate a complete IT service management infrastructure. Explore approaches for reviewing and assessing your current toolsets, data, processes, and services. See where gaps might exist. Find areas that might be missing tools or have too many tools doing similar functions. Validate IT service management roles and activities. One can put together an entire IT service management operation just from the descriptions in this book! If I had to build a large IT infrastructure or data center from scratch, this book becomes my most critical reference!